Terms and Conditions

This is an English translation provided for convenience. The Dutch version is the binding one. Dutch law applies and the Dutch courts have jurisdiction.

Article 1 - Definitions

Yupa Studio (formerly Haakspot), established in Nijkerk, Chamber of Commerce number 76796574, is referred to in these terms and conditions as the seller.
The seller's counterparty is referred to in these terms and conditions as the buyer.
The parties are the seller and the buyer together.
The agreement means the purchase agreement between the parties.
"Online materials" means the online courses, video patterns, CALs (where the buyer receives the pattern in parts by email), the Yupa+ membership, and other digital content offered by the seller.

Article 2 - Applicability of these terms and conditions

These terms and conditions apply to all offers, agreements, and deliveries of services or goods by or on behalf of the seller.
Deviating from these terms and conditions is only possible if the parties have expressly agreed to this in writing.

Article 3 - Payment

The full purchase price is always paid immediately in the web store. For reservations, a down payment is expected in some cases. In that case, the buyer receives proof of the reservation and the advance payment.
If the buyer does not pay on time, the buyer is in default. If the buyer remains in default, the seller is entitled to suspend its obligations until the buyer has fulfilled the payment obligation.
If the buyer remains in default, the seller will proceed to collection. The costs related to that collection are borne by the buyer. These collection costs are calculated in accordance with the Dutch Decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten).
In the event of liquidation, bankruptcy, attachment, or suspension of payments of the buyer, the seller's claims against the buyer are immediately due and payable.
If the buyer refuses to cooperate with the performance of the order by the seller, the buyer is still obliged to pay the agreed price to the seller.

Article 4 - Offers, quotations, and price

Offers are without obligation, unless the offer states a period for acceptance. If the offer is not accepted within that stated period, the offer lapses.
Delivery times in quotations are indicative and, if exceeded, do not entitle the buyer to dissolution or compensation, unless the parties have expressly agreed otherwise in writing.
Offers and quotations do not automatically apply to repeat orders. The parties must agree to this expressly and in writing.
The price stated in offers, quotations, and invoices consists of the purchase price including the VAT due and any other government levies.
Online materials are accessible to the buyer immediately after payment. The buyer receives a confirmation by email with the information needed to access the online materials.

Article 5 - Right of withdrawal

The consumer has the right to dissolve the agreement within 14 days of receiving the order, without giving reasons. The period starts from the moment the consumer has received the entire order.
For online materials that are delivered in one go, the following applies: the right of withdrawal lapses as soon as the seller has started delivery, if the buyer expressly agreed to immediate delivery at the time of purchase and declared to waive the right of withdrawal. There is also no right of withdrawal for products made to the buyer's specifications or products with a short shelf life.
For the Yupa+ membership, the following applies: the buyer may withdraw from the agreement within 14 days of entering into it, without giving reasons. If the membership starts during this cooling-off period at the buyer's request, the buyer pays pro rata for the period in which the membership was used in the event of withdrawal. After the first renewal, the buyer may cancel the membership at any time with a notice period of no more than one month.
The consumer may use a withdrawal form provided by the seller. The seller is obliged to make this available to the buyer immediately upon the buyer's request.
During the cooling-off period, the consumer will handle the product and the packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether the consumer wishes to keep the product. If the consumer exercises the right of withdrawal, the consumer will return the unused and undamaged product with all accessories supplied and - if reasonably possible - in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the seller.

Article 6 - Changes to the agreement

If, during the performance of the agreement, it appears that it is necessary to change or supplement the work to be performed in order to properly carry out the order, the parties will adjust the agreement accordingly, in good time and in mutual consultation.
If the parties agree that the agreement will be changed or supplemented, this may affect the time of completion of the performance. The seller will inform the buyer of this as soon as possible.
If the change to or supplementing of the agreement has financial and/or qualitative consequences, the seller will inform the buyer about this in writing in advance.
If the parties have agreed on a fixed price, the seller will indicate to what extent the change to or supplementing of the agreement will result in this price being exceeded.
Notwithstanding the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or supplement is the result of circumstances that can be attributed to the seller.
In the event of changes to the agreement that lead to a reduction in costs, the seller will offer the buyer a proportionate reduction of the agreed price.

Article 7 - Delivery and transfer of risk

As soon as the purchased goods have been received by the buyer, the risk passes from the seller to the buyer.
If the parties agree that the goods will be shipped by the seller, the seller will package the goods adequately and inform the buyer in good time about the expected delivery time and any delays.

Article 8 - Inspection and complaints

The buyer is obliged to inspect the delivered goods, or have them inspected, at the time of delivery, but in any case within as short a period as possible. In doing so, the buyer should check whether the quality and quantity of the delivered goods correspond to what the parties have agreed, or at least that the quality and quantity meet the requirements that apply in normal (commercial) practice.
Complaints regarding damage, shortages, or loss of delivered goods must be submitted to the seller in writing by the buyer within 10 working days of the day of delivery of the goods.
If the complaint is declared well-founded within the set period, the seller has the right to either repair, deliver again, or refrain from delivery and send the buyer a credit note for that part of the purchase price.
Minor deviations and/or deviations that are customary in the industry and differences in quality, number, size, or finish cannot be invoked against the seller.
Complaints regarding a specific product do not affect other products or parts belonging to the same agreement.
After the goods have been processed at the buyer's, no further complaints will be accepted.
If a complaint is well-founded and has been submitted within the set period, the seller will, in consultation with the buyer, take appropriate measures to solve the problem. These may include granting a discount, taking back the product, replacing the product, or granting appropriate compensation.
If the buyer does not complain in time, or if the delivered goods prove not to be in conformity with the agreement, the buyer's rights and claims in this respect lapse.
The buyer must give the seller the opportunity to investigate a submitted complaint and, where applicable, to remedy it. If the buyer incurs costs to solve the problem without prior consultation with the seller, the seller is not obliged to reimburse these costs.

Article 9 - Delivery

Delivery takes place at the address that the buyer has provided to the seller. Physical orders are usually shipped within two working days after payment. Shipping costs vary per country and are shown at checkout; they are borne by the buyer, unless stated otherwise.
The buyer is obliged to take receipt of the goods at the moment the seller delivers them or has them delivered, or at the moment at which these goods are made available to the buyer under the agreement.
If the buyer refuses to take receipt or fails to provide information or instructions that are necessary for the delivery, the seller is entitled to store the goods at the buyer's expense and risk.
If the goods are delivered, the seller is entitled to charge any delivery costs.
If the seller needs information from the buyer for the performance of the agreement, the delivery time starts after the buyer has made this information available to the seller.
A delivery period stated by the seller is indicative. If the seller does not deliver within the agreed period, or within 30 days if no period has been agreed, the buyer may give the seller written notice of default and set a reasonable additional period. If the seller still does not deliver within that additional period, the buyer may dissolve the agreement free of charge.
The seller is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or partial delivery has no independent value. In the case of delivery in parts, the seller is entitled to invoice these parts separately.
If the buyer has specific delivery requirements, these requirements must be communicated to the seller in good time and in writing. The seller will try to the best of its ability to meet these requirements but cannot guarantee that all requirements can be met.

Article 10 - Force majeure

If the seller cannot fulfill its obligations under the agreement, cannot fulfill them on time, or cannot fulfill them properly as a result of force majeure, the seller is not liable for any damage suffered by the buyer.
The parties consider, among other things, the following circumstances to be force majeure, which the seller could not have taken into account at the time of entering into the agreement and as a result of which the normal performance of the agreement cannot reasonably be demanded by the buyer: illness, war or threat of war, civil war, riots, vandalism, sabotage, terrorism, power failure, flooding, earthquake, fire, company occupation, strikes, lockouts of employees, changed government measures, transport difficulties, and other business disruptions at the seller.
In addition, the parties consider force majeure to be the situation in which suppliers on which the seller depends for the performance of the agreement do not fulfill their contractual obligations toward the seller, unless this is attributable to the seller.
If a situation as described above occurs, as a result of which the seller cannot fulfill its obligations toward the buyer, those obligations are suspended for as long as the seller cannot fulfill them. If the situation lasts longer than 30 calendar days, both parties have the right to dissolve the agreement in writing, in whole or in part.
If the force majeure lasts longer than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution is only possible by registered letter.

Article 11 - Transfer of rights

Rights of a party under this agreement cannot be transferred without the prior written consent of the other party. This provision applies as a clause with effect under property law as referred to in Article 3:83, paragraph 2, of the Dutch Civil Code.
If written consent is given for a transfer of rights, both parties are obliged to provide all necessary cooperation to effect the transfer of these rights and to comply with any additional conditions agreed in this respect.

Article 12 - Retention of title and right of retention

As long as the buyer has not paid the full agreed price, the goods present at the seller and the delivered goods and parts remain the property of the seller. During this period, the seller can invoke its retention of title and take back the goods.
If the agreed amounts to be paid in advance are not paid, or are not paid on time, the seller has the right to suspend the work until the agreed part has been paid after all. In that case, there is creditor's default, and a delayed delivery cannot be invoked against the seller.
The seller is not authorized to pledge the goods covered by its retention of title or to encumber them in any other way.
The seller undertakes to insure the goods delivered to the buyer under retention of title, and to keep them insured, against fire damage, explosion damage, water damage, and theft, and to make the policy available for inspection at first request.
If goods have not yet been delivered and the agreed advance payment or price has not been paid as agreed, the seller has the right of retention. The goods will not be delivered until the buyer has paid in full and as agreed.
In the event of liquidation, insolvency, or suspension of payments of the buyer, the buyer's obligations are immediately due and payable.

Article 13 - Liability

The seller's liability for damage arising from or related to the performance of an agreement is at all times limited to the amount that is paid out in the relevant case under the liability insurance policy or policies taken out. This amount is increased by the amount of the deductible under the relevant policy.
The seller's liability is not excluded for damage that is the result of intent or willful recklessness of the seller or its managerial subordinates.

Article 14 - Duty to complain

The buyer is obliged to report complaints about the work performed to the seller immediately. The complaint must contain as detailed a description as possible of the shortcoming, so that the seller is able to respond adequately.
If a complaint is well-founded, the seller is obliged to repair the defect and, where applicable, replace the product.

Article 15 - Intellectual property

The seller retains all intellectual property rights (including copyright, patent rights, trademark rights, design rights, etc.) to all products, designs, drawings, writings, media containing data or other information, quotations, images, sketches, models, scale models, etc., unless the parties have agreed otherwise in writing.
The buyer may not copy (or have copied), show to third parties, and/or make available to third parties or otherwise use the aforementioned intellectual property rights without the prior written consent of the seller.
Products that the buyer has made based on a pattern by the seller may be sold by the buyer. The buyer may not share, copy, or resell the pattern itself or other online materials.

Article 16 - Changes to these terms and conditions

The seller is entitled to change or supplement these terms and conditions. Changes of minor importance may be made at any time. The seller will discuss major substantive changes with the buyer in advance as much as possible.
Consumers are entitled to terminate the agreement in the event of a substantial change to these terms and conditions.

Article 17 - Applicable law and competent court

Every agreement between the parties is governed exclusively by Dutch law.
The Dutch court in the district where the seller is established has exclusive jurisdiction over any disputes between the parties, unless the law imperatively provides otherwise.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
If, in legal proceedings, one or more provisions of these terms and conditions are deemed unreasonably onerous, the remaining provisions remain in full force.

These terms and conditions apply as of: August 27, 2026.

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